In the event of an incident likely to result in a claim, a Claim Form should be completed and emailed to claims@pfiis.com or faxed or posted to us (see Contact Details) immediately. Alternatively, you can submit a claim online by completing our form. We will respond without delay.
We deal with all claims from London and have Lloyd's agents and a network of associates who are able to assist with claims locally.
In the event of minor incidents, self authorisation may be given for temporary or complete repairs where the cost does not exceed GBP 750.
Wherever possible, we require two repair estimates. In most instances, subject to receiving all necessary information, we can authorise repairs by return. From experience, where repairs can be carried out locally, we recommend that you give your own instructions to the repairers. We will then reimburse you less the policy excess (deductible).
The repatriation cost of a vehicle after an accident to the nearest competent repairer or safe storage, up to a maximum of GBP 500, is also covered under this insurance.
If a vehicle is severely damaged or stolen, we will require a police report. Please note, in respect of total loss claims, we require sight of the purchase invoice/receipt for the vehicle.