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Making a Claim

We maintain that an insurance broker's service stands or falls by the competence of its claims handling. We provide the highest possible standards of service throughout the claims process. This includes active claims negotiation with fast and effective step by step guidance, which ultimately leads to an efficient settlement and collection process.

Claims handling and service to the client has often been held to be a key differentiator between service providers. In the current market environment, this has now become an issue of paramount importance and can truly be regarded as the "shop window of insurance".

Our clients receive the same level of commitment and expertise when the policy is called upon to respond as they did when we were first instructed to place it. Our claims teams are integral to the placement teams and are highly qualified and experienced in all classes of business in which we specialise. The team is actively involved in programme design, incorporating claims procedures and protocols to ensure that all parties are aware of the claims management process from day one.

Claims Procedure

See our Claims Procedure page or download our Claims Procedure PDF (CLAIMS PROCEDURE.pdf)